Check your shipping region's recommended order deadline below if you'd like your piece to arrive by December 25th.
- United States: December 15th
- Canada: December 12th
- United Kingdom: December 15th
- Europe: December 15th
- Australia: December 12th
- Singapore: December 8th
- Hong Kong: December 14th
At Santo, we pride ourselves in our fast shipping turnarounds and are grateful that our timelines have yet to be impacted. But we, along with many other brands, are anticipating a delay across all couriers due to COVID and the holiday season. We encourage our collectors to order early so they can focus on what's most important during the holiday season — spending time with friends and family.
Our pieces never come with any payment details enclosed. You can feel confident sending any gift orders directly to the recipient.
In an effort to get our orders out the door and in your hands as fast as possible, we do not currently offer gift wrapping. All pieces do arrive to recipients in fully enclosed packaging.
All orders pertain tracking information that will be sent to the email that the order was placed under as soon as an order is dispatched.
If you'd like to forward this tracking information to a recipient, click the "Track Package" button. Your tracking link should open up separately, and this can be copy + pasted.
Singapore: In the effort of getting your orders to you as fast as possible, we are currently shipping all Singapore orders from within Singapore and using a local courier. When an order is placed to be delivered in Singapore, we will contact you immediately to make sure you receive tracking notice when your package is out for delivery via local courier. You can reach us at email@example.com for any questions.
Once your order is ready to be dispatched, we ship via Ground Shipping to all addresses within the United States, Canada, the European Union, the United Kingdom, Singapore, Hong Kong, China and Australia.
You will receive tracking information via email/text message when your order has shipped and will be provided with an estimated delivery date.
Please note: Payments made via PayPal will take 3-5 business days to process before we start preparing your order.
If you need to cancel your order for whatever reason, please email us at firstname.lastname@example.org as soon as possible. We will do everything we can to catch your order before it ships but cannot guarantee that we will be able to do so.
We currently ship all product offerings within the United States, Canada, the European Union, the United Kingdom, Singapore, Hong Kong and Australia.
Don't panic -- we know that orders can get lost in transit from time to time. If your tracking information is not updating, please email us at email@example.com so we can help.
Once your order has shipped, you will receive a confirmation email with tracking details. If you provided your phone number you will also receive a text message with this information. The tracking details will give you an estimated date of delivery. Please remember that it may take 1-2 business days for your tracking information to update once it has shipped.
Once your order has shipped you will receive a confirmation email with tracking details. If you provided your phone number, you will also receive a text message with this information. Click on the tracking number to be taken to the courier's website where you can follow along with your package as it makes its way to you.
We understand that there are times when packages are mishandled during shipping. If you do receive a damaged item, please email us within 14 days at firstname.lastname@example.org with pictures of the damage so we can help.
We do not currently offer any expedited shipping options. We try to ship all orders so that they arrive at your door as quickly as possible.
We ship via UPS for all orders within the United States and Canada. You will receive a tracking number for your order as soon as it’s dispatched.
For orders shipped outside of the United States, we work with the following couriers:
- United Kingdom: Royal Mail
- Europe: DHL
- Singapore: Local courier
- Australia: Regional shipping service
- Hong Kong: SF Express
Unframed prints are very delicate. if you do decide to purchase your print without a frame, please exercise caution when handling as your print is highly sensitive to touch. We recommend having your Fine Art print framed using a professional service and discourage you from attempting to frame yourself. Please email us at email@example.com with any questions.
All of our artwork comes with a Certificate of Authenticity signed by the owners of Santo Gallery. This will be included in your package when your order arrives.
Our Fine Art prints are made with premium archival smooth paper and are only available in Limited Edition runs.
We use acrylic as glazing for all of our framed art. Even though acrylic is more expensive than glass, we chose it as it provides superior protection, shipping durability, and is lightweight and beautifully clear.
All of our artwork is Limited Edition and will not be restocked. If you are looking for a specific piece, please email us at firstname.lastname@example.org so that we can look into this for you. We recommend you add your email to our mailing list so that you will always receive updates on new releases.
We do not package our orders with Order Receipts so the recipient will not receive information on the amount you paid. The only time that you will see the price reflected is at checkout and on the email confirmation you receive to your email inbox.
If you’re interested in a return or have received a damage piece, please reach out to us within 15 days at email@example.com or via our live chat. We will not be able to provide replacements for damaged items after 15 days.