All orders pertain tracking information that will be sent to the email that the order was placed under as soon as an order is dispatched.
If you'd like to forward this tracking information to a recipient, click the "Track Package" button. Your tracking link should open up separately, and this can be copy + pasted.
Singapore: In the effort of getting your orders to you as fast as possible, we are currently shipping all Singapore orders from within Singapore and using a local courier. When an order is placed to be delivered in Singapore, we will contact you immediately to make sure you receive tracking notice when your package is out for delivery via local courier. You can reach us at contact@santogallery.com for any questions.
Our pieces never come with any payment details enclosed. You can feel confident sending any gift orders directly to the recipient.
Once your order is ready to be dispatched, we ship via Ground Shipping to all addresses within the United States, Canada, the European Union, the United Kingdom, Singapore, Hong Kong, China and Australia.
You will receive tracking information via email/text message when your order has shipped and will be provided with an estimated delivery date.
Please note: Payments made via PayPal will take 3-5 business days to process before we start preparing your order.
If you need to cancel your order for whatever reason, please email us at contact@santogallery.com as soon as possible. We will do everything we can to catch your order before it ships but cannot guarantee that we will be able to do so.
The estimated regional shipping timelines listed below take into account any potential delays due to COVID-19, and do not include any processing times before shipment.
United States: 5-12 business days
Canada: 7-14 business days
United Kingdom: 5-10 business days
Europe: 7-14 business days
Australia: 7-10 business days
Singapore: 1 business day
Hong Kong: 1 business day
**Please note: Due to COVID-19, couriers are seeing a higher volume of parcels than ever before. For this reason, delivery times may fluctuate The above estimates outline our usual shipping timelines based on region; they may be subject to change. For any questions, please reach us at contact@santogallery.com, or using the Live Chat button in the bottom right.
Certificates of Authenticity are signed, editioned, and then shipped out from our headquarters in Los Angeles, arriving separately from your piece. On most occasions, your piece will arrive to you before your Certificate.
Certificates are shipped to the address listed as the shipping address for your piece.
We currently ship all product offerings within the United States, Canada, the European Union, the United Kingdom, Singapore, Hong Kong and Australia.
For orders shipping to Canada: Please note, there may be an additional cost for duties and taxes which will be calculated at checkout. The amount calculated depends on the weight and size of the print you order.
Don't panic -- we know that orders can get lost in transit from time to time. If your tracking information is not updating, please email us at contact@santogallery.com so we can help.
Once your order has shipped, you will receive a confirmation email with tracking details. If you provided your phone number you will also receive a text message with this information. The tracking details will give you an estimated date of delivery. Please remember that it may take 1-2 business days for your tracking information to update once it has shipped.
Once your order has shipped you will receive a confirmation email with tracking details. If you provided your phone number, you will also receive a text message with this information. Click on the tracking number to be taken to the courier's website where you can follow along with your package as it makes its way to you.
We understand that there are times when packages are mishandled during shipping. If you do receive a damaged item, please email us within 14 days at contact@santogallery.com with pictures of the damage so we can help.
We do not currently offer any expedited shipping options. We try to ship all orders so that they arrive at your door as quickly as possible.
We ship via UPS for all orders within the United States and Canada. You will receive a tracking number for your order as soon as it’s dispatched.
For orders shipped outside of the United States, we work with the following couriers:
- United Kingdom: Royal Mail
- Europe: DHL
- Singapore: Local courier
- Australia: Regional shipping service
- Hong Kong: SF Express
Unframed prints are very delicate. If you do decide to purchase your print without a frame, please exercise caution when handling as your print is highly sensitive to touch. We recommend having your Fine Art print framed using a professional service and discourage you from attempting to frame yourself. Please email us at contact@santogallery.com with any questions.
All of our artworks include a Certificate of Authenticity which includes the artwork name, size, edition number, and is signed by the gallery founders. This is sent from our gallery headquarters in Los Angeles and will arrive separately from your piece.
Our Fine Art prints are made with premium archival smooth paper and are only available in Limited Edition runs.
We use acrylic as glazing for all of our framed art. Even though acrylic is more expensive than glass, we chose it as it provides superior protection, shipping durability, and is lightweight and beautifully clear.
All of our artwork is Limited Edition and will not be restocked. If you are looking for a specific piece, please email us at contact@santogallery.com so that we can look into this for you. We recommend you add your email to our mailing list so that you will always receive updates on new releases.
We do not currently offer gift wrapping at this time.
We do not package our orders with Order Receipts so the recipient will not receive information on the amount you paid. The only time that you will see the price reflected is at checkout and on the email confirmation you receive to your email inbox.
We do not accept returns due to the limited edition nature of our pieces. If you have received a damaged piece, please reach out to us within 15 days at contact@santogallery.com or via our live chat. We will not be able to provide replacements for damaged items after 15 days.
If you are located in the United Kingdom and are interested in a return or if you have received a damaged piece, please reach out to us within 15 days at contact@santogallery.com or via our live chat. We will not be able to provide replacements for damaged items after 15 days.