FAQs
Orders
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All artwork is printed and framed especially for you. For this reason, please allow 10-14 business days before shipment. Once shipped, you’ll receive a tracking number to your email so you can track your order as it makes its way to you. Courier timelines are subject to change.
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Once your order has shipped, you’ll receive a tracking number to your email.
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We can’t guarantee any changes to orders once they are placed. Please contact us at contact@santogallery.com as soon as possible after placing your order for any cancellation or modification requests and we will do our very best to accommodate.
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We can’t guarantee any changes to orders once they are placed. Please contact us at contact@santogallery.com as soon as possible after placing your order for any modification requests and we will do our very best to accommodate.
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Our pieces make great gifts! We don’t package our orders with an order receipt, so the recipient will not receive information on the amount that you paid. The only time that you will see the price reflected is at checkout and on the email confirmation that you receive in your inbox.
Shipping
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We can’t guarantee any changes to orders once they are placed. Please contact us as soon as possible after placing your order with a request to update your shipping address and we will do our best to accommodate.
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We can’t ship to PO Boxes at this time.
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Yes. We offer complimentary global shipping to the following regions: the United States, Canada, the United Kingdom, countries within the European Union, and Australia.
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Customs, duties and taxes are included during checkout once you enter your shipping address. We ship all international orders with customs already paid, meaning you will never have to pay additional fees once your order is in its destination country.
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We are happy to work with the following couriers in various regions: all U.S. orders ship with UPS, all Canadian orders ship with FedEx, all UK orders ship with Royal Mail, all EU orders ship with DDP, and all Australian orders ship with Aramex.
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Most couriers will not require a signature to deliver your order. If you’d like to request a signature requirement for your delivery, try contacting the courier directly once you’ve received your tracking number.
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We ship via UPS for all orders within the United States and Canada. You will receive a tracking number for your order as soon as it’s dispatched.
For orders shipped outside of the United States, we work with the following couriers:
- United Kingdom: Royal Mail
- Europe: DHL
- Singapore: Local courier
- Australia: Regional shipping service
- Hong Kong: SF Express -
In the rare instance that your artwork arrives damaged, please contact us within (15) days of receipt at contact@santogallery.com and we will make it right.
Artwork
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Yes. All artwork will include the artist’s signature unless otherwise specified.
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For care instructions specific to your piece, please email us at contact@santogallery.com and we’d be happy to help.
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To be notified of any restock or second edition, please sign up for our emails.
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At this time, all Santo artwork is sold exclusively through santogallery.com and select in-person retailers.
Returns & Exchanges
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We do not accept returns due to the limited edition nature of our pieces. If you have received a damaged piece, please reach out to us within 15 days at contact@santogallery.com or via our live chat. We will not be able to provide replacements for damaged items after 15 days.
If you are located in the United Kingdom and are interested in a return or if you have received a damaged piece, please reach out to us within 15 days at contact@santogallery.com or via our live chat. We will not be able to provide replacements for damaged items after 15 days.
